Southern Sun Finance Pty Ltd (ABN 34 607 689 118) and its related bodies corporate (collectively, Southern Sun Finance, we, us or our) is a provider of funds management, investment and property finance services.
In providing our services, Southern Sun Finance may collect credit information and credit eligibility information about individuals. This credit information and credit eligibility information may include information about applications you make to us for credit, information about credit accounts you have with us and information about you that we obtain from Credit Reporting Bodies (CRBs).
In handling your credit information and credit eligibility information, we are required to comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Privacy (Credit Reporting) Code (CR Code).
This Credit Information Policy sets out the policy of Southern Sun Finance in relation to the management of credit information and credit eligibility information.
We may collect, hold and disclose the types of credit information and credit eligibility information (referred to collectively in this policy as credit information) described below.
Credit information includes information about your credit worthiness, credit standing and repayments history or credit capacity that we are allowed to exchange with CRBs by law. Credit eligibility information includes information provided to us by a CRB.
Generally, the type of credit information we collect may include:
Generally, we collect credit information as follows:
Southern Sun Finance collects, holds, uses and discloses your credit information for the purposes of providing and administering the loans and other finance or credit products and services offered or provided by us, including to:
We may disclose credit information to CRBs (subject always to our obligations under the Privacy Act). The information we may disclose to CRBs includes:
In particular, we may disclose credit information to Veda Advantage Information Services and Solutions Limited (Veda), who are a CRB. Veda’s policy on its management of credit-related personal information can be accessed through its website.
Veda can otherwise be contacted on the following details:
Veda, PO Box 964 North Sydney 2059, www.mycreditfile.com.au, 1300 762 207
Veda (or any other CRB to whom we disclose your credit information) may include any of your personal information disclosed by us in reports it provides to other credit providers for the purpose of such credit providers assessing your credit worthiness.
In addition to disclosure to a CRB as described in paragraph 5 above, we may, for the purposes set out in this Credit Information Policy (or as required or permitted by law) disclose your credit information to:
We do not disclose your credit information to recipients located overseas (ie outside of Australian borders).
If in the future, we decide to disclose credit information to an overseas recipient, we will update this credit information policy regarding the likely disclosures (including, if it is practical to do so, the countries in which such overseas recipients are likely to be located).
We do not use or disclose your credit information for direct marketing purposes.
CRB's can generally use credit information to assist a credit provider to market to you by pre-screening you for direct marketing by the credit provider. If you do not want a CRB to use your information for the purpose of pre-screening, you have the right under the Privacy Act to request that the CRB exclude you from pre-screening. You can do this by contacting the relevant CRB directly.
Southern Sun Finance takes steps reasonable in the circumstances to ensure that the credit information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We store credit information in different ways, including paper and electronic form.
Credit information is held on secured servers or in storage located in controlled, access restricted environments. Our employees are obligated to maintain the confidentiality of any credit information held by us.
Credit information may also, in certain circumstances, be held on behalf of Southern Sun Finance in hard copy or electronic forms by Southern Sun Finance’s service providers (such as offsite document storage providers or electronic data storage providers). Southern Sun Finance enters into agreements with such service providers which impose confidentiality and privacy obligations on the service provider.
Southern Sun Finance will destroy or de-identify credit information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.
If you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud, you may request Veda not to use or disclose credit-related personal information it holds about you by contacting Veda on the details set out in paragraph 5 of this credit information policy.
Southern Sun Finance takes steps reasonable in the circumstances to ensure credit information it holds is accurate, up-to-date, complete, relevant and not misleading.
You have a right to request access to, and seek correction of, the credit information Southern Sun Finance holds about you. All such requests can be made using the contact details set out below.
Where necessary to respond to a request for correction, Southern Sun Finance may consult with other relevant entities including, but not limited to, CRB’s and other credit providers.
Alternatively, if you would like to access or correct credit information held about you by a CRB, please contact the relevant CRB directly.
Southern Sun Finance will endeavour to respond to your request to access or correct your credit information within 30 days of your request.
If Southern Sun Finance refuses your request to access or correct your credit information, Southern Sun Finance will provide you with written reasons for the refusal and details of complaint mechanisms available to you.
If you are dissatisfied with Southern Sun Finance’s refusal to grant access to, or correction of, your credit information, you may make a complaint to the Office of the Australian Information Commissioner.
You can make a request to access, correct or update your personal information held by us by contacting our Privacy Officer using the following contact details.
The Privacy Officer
Southern Sun Finance Pty Ltd
PO Box 104
Malvern VIC 3144
We regularly review our practices and procedures regarding how we collect, hold, use, disclose and otherwise manage credit information.
As a result, this credit information policy may be updated from time to time. Where we update this credit information policy we will make the updated policy available, including on our website.
For questions about this credit information policy, or any dealings with Southern Sun Finance, please contact our Privacy Officer.
If you believe Southern Sun Finance has not dealt with your credit information in a manner that complies with the Privacy Act or the CR Code, you should contact Southern Sun Finance using the contact details set out in this credit information policy.
You may be required to put your complaint in writing to Southern Sun Finance. Southern Sun Finance:
A complaint will not affect existing obligations or the commercial arrangements between you and Southern Sun Finance.
If your complaint relates to Southern Sun Finance’s refusal to provide access to, or correction of, your credit information, or if you are dissatisfied with the outcome of your complaint, you may complain to the Office of the Australian Information Commissioner.
Southern Sun Finance Pty Ltd and its related bodies corporate (collectively Southern Sun Finance, we, us, our) are required by law to notify you of the following matters in relation to the credit related personal information about you that we collect, hold, use, disclose and manage:
The Privacy Officer
Southern Sun Finance Pty Ltd
PO Box 104
Malvern VIC 3144